Use in-app support
When you can sign in, open More → Help and support. Your request will be linked securely to your account and saved in its history.
Help when you need it
TradesHub support
Get help with your account, subscription, notifications or business records.
Email support
Use your registered account email where possible and include a clear subject. Never send your password or full bank details.
Email supportDelete an account
You can permanently delete your account in the app. If you cannot sign in, use the independent web route.
Deletion instructionsCommon questions
Quick answers
I forgot my password. What should I do?
From the TradesHub sign-in screen, choose Forgot password? and enter your account email. Use only the newest reset message and never share its link because it contains a single-use security code.
How do I cancel Pro?
Open More → Plans and usage → Manage in Google Play. Google Play handles cancellation and shows the date your current paid access ends. Deleting TradesHub alone does not cancel billing.
Why did I not receive a reminder?
Check More → Notification settings, confirm push notifications and the relevant reminder are enabled, and make sure Android has permission to show notifications.
Where are my support requests?
Open More → Help and support. Requests submitted in the app appear in your request history with their current status.
How do I report a security concern?
Email support@tradeshubapp.co.uk with the subject “Security concern”. Do not include passwords, reset links or sensitive customer data.
Contact
Still need help?
Email support@tradeshubapp.co.uk. We review requests during UK business days and may ask you to verify account ownership before changing private information.